How to get ahead in your hospitality career and progress

How to get ahead in your hospitality

career and progress

Currently, the hospitality industry has a job vacancy rate of about 28%. The shortage is caused by the unwillingness of younger Australians to work in the industry as well as the retirement of older workers. Hence, to those willing to give the sector a try, the future looks bright. With the skills discussed below, your career advancement is limited only by your ambition.


  1. Effective communication


It is a people-to-people industry. There’s hardly a moment where you’ll not be communicating with another person, guests or colleagues. The ability to communicate well is probably the most essential skill you need to succeed in the industry.


  1. Teamwork


Positive guest experience is a team effort. Upon arrival, the concierge, receptionist and cocktail waiter have the responsibility of creating a good first impression. Unless they are able to work together as one, it matters little how helpful the concierge was. To this end, your ability to work effectively as a member of a team is important.


  1. Grace under pressure


A key characteristic of an excellent hospitality employee is his/her ability to work under pressure. It is a ‘now’ industry. Every request is expected to be met immediately after it has been asked. Amidst the chaos of requests and complaints, staying calm is important. It helps if you have received the right training as well as possess the skill set to do the job well.


  1. Empathy


In every people-to-people industry, placing yourself in the shoes of the customer is helpful in attending to a situation. Things always look different from the opposite side. So the first step in attempting to help the other person is always to look at it from their perspective. Showing empathy can suggest to the other person you are listening to them. That can be a tension diffuser.


The hospitality industry is expected to grow steadily in the next 3 years. But there are strong headwinds. As such, having well-trained staff will boost the industry’s ability to meet these challenges and prosper. Visit any one of our campuses to learn more about the hospitality courses we offer.


How to sync your work, studies and life perfectly

How to sync your work, studies and life perfectly

Is it possible? It is but you’ll have to work at it. You’ll need to stay focused, disciplined and driven. There will be steep climbs and sharp turns. But your hunger for success will sustain you through them. In this article, we share tips to help you sync work, studies and life perfectly. Whether you are pursuing a qualification in childcare management or hospitality, achieving that balance holds the key to success.


  1. Avoid procrastination


Procrastination is a false relief from the work that lies ahead. The time that could have been given to chip away at the work is wasted as a result. It only adds the pressure of time to the tasks waiting to be completed.


  1. The discipline of a schedule


Some people dismiss having a schedule because of its rigidity and inflexibility. They fail to recognise the benefits of allocating time to tasks that need to be done. A myth people have about schedules is it is a stretch of work without breaks. In reality, an effective schedule incorporates breaks.


  1. Minimise distractions


We live in the most distracted era of human civilisation, thanks to increasingly mobile social and digital media technology. With push notifications, one does not have to do anything to be distracted by a beep. While it has to some extent made us more efficient, technology has become overly intrusive. Keep them away when you are work or when completing an assignment. They take away more than just time; they will disrupt your train of thought and focus too.


  1. Healthy body, efficient mind


Pursing a career and course is physically demanding. When fatigue or illness befalls you, it impedes your progress. But you can take steps to ensure you are in good physical shape. Making time to run, workout or play sports is essential. Similarly having time with family and friends keeps your mind fresh.


To remain relevant in the new economy, upskilling and re-skilling are vital traits. Our range of courses will equip you to survive and thrive, now and in the future. Visit any of our campuses to find out more.


Why a vocational course might suit you

Why a vocational course might suit you

The modern world for a job seeker can be overwhelming. In our ever-changing world in which school, university and sometimes even real job experience can leave you under-qualified. Employers are seeking only the best person for the job, and if you lack experience or qualifications, you will lose out every time. This leaves many people in the position of taking on unpaid work to build experience, costing them a healthy work-life balance as well as the income they need to thrive. However, there is a way to become job-ready, and it doesn’t have to be with an unpaid internship. Vocational training may well be the answer you have been seeking.


Vocational training can be undertaken either as part of, or post, secondary school. These courses provide learners with all the skills and knowledge they need to be employed in their chosen industry. For example, rather than scrambling to build your experience in hospitality, you can start a job straight out of secondary school with experience already under your belt with a hospitality course. But also remember that it’s never too late to study vocational courses in Sydney; it can even be an important part of up-skilling yourself in your current role.


Here at SSBT, we offer a wide variety of vocational training courses to suit your individual needs. All employers are seeking industry-ready employees. With vocational training at SSBT, you can be certain that you are building the skills and knowledge required to be hired in today’s world. While there are many aspects of a job that can be learnt on the go, coming in with a wide knowledge base before starting work makes for a much better relationship with your employer.


If it’s university qualifications that you seek, vocational training may still be the right choice. We support our students with direct pathways to higher education opportunities. This means that vocational training can not only get you that long-awaited job but can also take you onto higher education and the ability to pursue your passions.


If vocational training sounds the like the right fit for you, here at Sydney School of Business and Technology we will have a course to suit your needs.

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What Sydney School of Business and Technology’s Burwood Campus has to offer

What Sydney School of Business and

Technology’s Burwood Campus has to offer

The Sydney School of Business and Technology (SSBT) was first established in 2000 in response to the growing educational needs of students and employers in an increasingly digital world. Our main campus is just ten minutes away from the city in the lively and diverse suburb of Burwood. With great transport links, affordable accommodation and endless things to do, Burwood is an ideal suburb for students of all ages.


At our SSBT Burwood campus, our courses are designed to make you a competitive candidate in today’s tough job market. Hence our classrooms are equipped with all the key features of a modern learning environment. Bright rooms, multimedia projectors and top-notch technology make studying at our Burwood campus a truly invaluable experience. We want to make sure our students can study in peace and have access to all the resources they need to be successful. Likewise, our courses are taught by experienced, qualified and multilingual experts, so you can rest assured there’s always someone to support you in your academics.


Of course, we know university is not just about books and lectures. Making friends, forming connections and developing social skills are all valuable aspects of coming to university. The Sydney School of Business and Technology is immensely proud of our multi-cultural and diverse population. With students and staff from all over the world, studying at our Burwood campus will help you experience new cultures and broaden your horizons.


In addition, our Burwood campus features a large outdoor area where you can take in the fresh air and enjoy a barbecue with your peers. We have an outstanding recreation area where you can play a game of foosball, table tennis or just chat with your friends in a comfortable environment. Moving abroad can be a difficult and sometimes lonely experience, which is why we encourage our students to get involved in our recreation area activities to meet new people and make life-long friends.


High student satisfaction shows the Sydney School of Business and Technology Burwood continues to excel at creating a comfortable and student-driven atmosphere. Come down and see how studying at our Burwood campus will allow you to get a quality education from qualified professionals whilst making new friends and gaining practical experience in your field.

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The Benefits of Studying at SSBT’s Brisbane Campus

The Benefits of Studying at SSBT’s

Brisbane Campus

Sydney School of Business and Technology has been offering quality vocational education in Sydney since 2000.

Students from all over the world choose to study vocational courses in Sydney with SSBT, including our Childcare course, Project Management course, Hospitality course, Marketing and Communication course, English course, and Commercial Cookery course.

As a proudly multi-cultural vocational education provider, we understand that many students would like to explore different parts of Australia while studying. And for those who’d like to experience the ‘Sunshine State,’ SSBT’s Brisbane Campus has a lot to offer.

SSBT’s Brisbane Campus

Located in the heart of Brisbane (Queensland’s capital city), our Brisbane campus is just 7 minutes’ walk from Central Train Station and just 8 minutes’ walk from the closest bus stop on Queen Street. So, it’s easy to get to, no matter where you choose to stay around Brisbane while you study. It also means you’re within walking distance of restaurants, shopping and Brisbane’s vibrant nightlife.

A stroll across a dedicated footbridge takes you to beautiful Southbank, the home of the Queensland Performing Arts Centre and Queensland State Library. And Brisbane is your gateway to some of Queensland’s most iconic tourist destinations.

Because Brisbane is in the ‘Sunshine State,’ boasting mild winters and long, hot summers, SSBT’s Brisbane campus has a spacious dedicated outdoor area, complete with barbecues, so you can make the most of the warmer weather while spending time with your classmates.

We also have an indoor recreation area, where students come to relax, play some games or just hang out and make new friends.

As well as our state-of-the-art classrooms, our Brisbane campus has custom-designed childcare rooms, which are just like a modern childcare centre. And because we regularly host playgroup events, our Childcare students get real-life experience working with children, right here on campus.

If you choose to study the Hospitality course at our Brisbane campus, you can take advantage of our dedicated hospitality room, where you can get hands-on hospitality experience in our simulated restaurant and bar environment.

Sydney School of Business and Technology’s Brisbane Campus is a great choice for outstanding vocational education, in one of the world’s top 20 most liveable cities.

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